270 Things to Know When Interviewing for a Customer Service Representative Position

This comprehensive glossary is designed to assist anyone interviewing for a customer service representative position. It provides a rundown of common industry jargon and technical terms that one may encounter during the hiring process. Whether you're a seasoned professional or new to the field, this book is an essential tool to help you understand the language and concepts behind great customer service.

From basic terminology related to customer service and call center operations to more advanced concepts involving sales and management, each entry is straightforward and easy to understand. This glossary is perfect for interviewees looking to impress hiring managers with their knowledge of the industry while also ensuring that they're able to keep up with the conversation during the interview. By familiarizing yourself with these terms and definitions, you'll be well-prepared to showcase your expertise and secure your next customer service representative role.